Apple Store Problems

As anyone who knows me can attest, I have for more than 12 years been a very Large Apple fan. Going to work for AppleCare in 2007 was a dream come true, and leaving to launch this site and was a very hard decision.

I set the stage thus to let you know that in this light the fact that my experience with Apple today has me re-thinking my love of this company. I placed an order for in-store pickup of the new iPad Air last night, and was given a guaranteed pickup of today. I have been in the Apple Store since receiving an alert almost 2 hours ago informing me that my order was ready for pickup. The iPad with a crisp white label and my name is here in the store managers hands, but I am leaving without an iPad today. Something has gone wrong in the system that transmits online orders to the store, and my order is stuck in a limbo state to the point that no one in the company can even cancel it.

For a company that is renowned (and often heralded by myself and this website) to have a failure of this magnitude is ludicrous.

I was hoping to have a hands on review up for you all to read today, but I am not likely to have an iPad in my hands before the store closes tonight.

For this I apologize deeply, and hope that I have something to review at some later time.